Refund policy

Why we don't accept returns on tailor-made products

Thank you for choosing our e-commerce platform. Creating custom-made garments is our passion, and we are committed to delivering a unique and personalised product that perfectly reflects your needs and requests. However, it is important to note that, due to the highly personalised nature of our products, we cannot accept returns or issue refunds.

Here's why:

1. Unique customisation: Each garment we make is designed and sewn specifically for you, using the measurements, details and preferences you provide. This makes it a unique product that cannot be reused for other customers.
2. Non-resellable: Since our garments are tailor-made, they cannot be resold or adapted for other customers, making it impossible to recover the value of the item.
3. Investment of time and resources: Each garment requires special attention, from the selection of materials to the craftsmanship. This commitment represents a cost that we cannot recover in the event of a return.

For these reasons, we invite our customers to provide us with accurate information on measurements and preferences when ordering, so as to ensure a perfect result. If you have any questions or concerns before purchasing, our team is at your disposal to help you at every stage of the process.

Thank you for your understanding and for supporting our craftsmanship and customised work!